Our outrageous, rock solid guarantee with no hassles and no fine print Contact us today and if we can’t prove to you that we can offer you a better service at a lower price, we’ll write you a cheque for $500 just for wasting your time. You have absolutely nothing to lose and a whole lot to gain.
The phone system that grows with your business
The Voxcom Infinity IP phone system allows for a virtually unlimited number of handsets to be freely and easily connected without any added expense. It does not require additional “ports” or “licenses” to be purchased when adding new handsets as is the case with many conventional or IP-based phone systems. This makes the Voxcom Infinity one of the best value and highly scalable phone systems on the market – a system that can truly grow with your business.
Improve efficiency with application integration
Voxcom’s Infinity IP phone system has the ability to integrate with you computer desktop and customer relationship management (CRM) system. Outbound phone calls can be initiated directly from your computer address book and inbound calls can automatically pull up the calling customer’s record. This helps your business improve efficiency and customer service.
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Incredible features & flexibility combined with ease of use |
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 Voxcom’s Infinity IP phone system leverages voice over IP (VoIP) technology to bring you a phone system that is cutting edge in terms of features, flexibility and ease to use. With voice over IP (VoIP) technology at its core, the Infinity IP phone system has the capability to take your office communications to the next level.
The Infinity IP phone system can be fully managed either by Voxcom or by your own IT staff or consultants. This gives you the flexibility of choosing either outsourced or in-house management, while giving you the flexibility to change at any time based on business requirements. Having the system managed either in-house or by Voxcom means that changes can be made instantly, remotely and without the need to call in a “PBX maintainer” each time you wish to make a change. The Infinity IP phone system works with voice over IP (VoIP) phone lines while still being backwards compatible with traditional fixed voice lines. This allows you to take advantage of voice over (VoIP) technology instantly, regardless of what type of voice lines you currently have or will have in the future.
Packed with amazing business features We won’t inundate you with all the features of the Infinity IP phone system, as there are literally thousands, however here are a few of the features our customers have raved about: - Voicemail-to-Email. With voicemail-to-email, when a caller leaves you a voicemail message, it is automatically sent to your email inbox as a .WAV file attachment. This helps unify all of your communications and allows your office voicemail to be received and listened to either at your computer or smartphone (such as a BlackBerry or iPhone).
- Telecommuting. VoIP allows staff who are working from home, a hotel room or client site to remain connected to your office phone system seamlessly and easily. This ensures staff are always contactable and part of your office network, regardless of their location.
- Call queuing. Call queuing allows you to queue inbound calls. This alleviates the need for multiple receptionists and allows for the orderly handling of calls at busy service or reception desks. Callers in the queue can be played music-on-hold or a custom message. Optionally the Infinity IP phone system can advise callers an estimated hold time and their position in the queue. Call queuing increases the professionalism of your business while not missing calls from customers that would have otherwise gone to voicemail or hung up in frustration after being unanswered for an extended period of time.
- Support for both VoIP and fixed lines. The Infinity IP phone system supports both voice over IP (VoIP) phone lines or standard fixed voice lines. This future proofs your investment and allows you to take advantage of VoIP technology even if you have not switched over voice over IP (VoIP) phone lines yet.
- Interactive voice response (IVR). Interactive voice response helps direct callers to the best answer point within your organisation. It presents inbound callers with a menu, for example to, "press 1 for sales, 2 for support" and so on. This improves customer service by always directing callers to the best answer point and reduces the number of times a caller needs to be transferred.
- Click-to-dial and screen pops. Click-to-dial allows you to dial telephone numbers directly from your computer address book. Screen pops allow you to have incoming calls matched against customer records which are automatically pulled up on your screen when an inbound call comes in. These are great time saving tools and can help busy staff improve their productivity.
- Call conferencing. Call conferencing allows three or more people to participate in an audio conference. This fantastic way to collaborate and improve communication with both customers and colleagues.
- Find me, follow me. Are your customers frustrated by calling multiple numbers when trying to contact you? They may try your office phone and mobile phone only receive a voicemail message each time. Find me, follow me is a feature which allows the Infinity IP phone system to intelligently find you regardless of your location. This gives you the flexibility of advertising a single contact phone number to your customers and using the Infinity to transfer the call based on predefined rules such as; time of day, day of week or other criteria. For example you may want calls to your office number to automatically transfer to your mobile phone after 10 seconds of unanswered ringing. Then if your mobile phone is not answered, you may want the call automatically transferred to your personal assistant. After hours or on public holidays you may wish to have the call transferred immediately to voicemail or to an external answering service. Find me, follow me is a feature which gives your business this flexibility.
- Call recording. Call recording allows you to record inbound and/or outbound calls. This may be used for quality assurance, legal compliance or training purposes. All recordings are stored in digital .WAV format and can be archived indefinitely.
- Easy management. The management of your Infinity IP phone system can be done in-house by your own IT staff or outsourced to Voxcom. This means that service modifications (for example adding or removing an extension, enabling or disabling certain features) can be actioned instantly rather than waiting days or weeks for your “PBX maintainer” to arrive onsite and do the work.
Five reasons you will make huge cost savings by choosing Voxcom’s Infinity IP phone system. - No vendor lock in. The Infinity IP phone system is built from the same type of commodity hardware used in computer desktops and servers. This means that parts are readily available and inexpensive. More importantly it means you will never be forced into an “upgrade” by a vendor who obsoletes older model hardware. In addition you are free to use any type of IP handsets with the Infinity IP phone system. You are not locked into buying a certain model from a certain manufacturer. This greatly reduces the costs and risk of being held hostage to a single vendor with a proprietary product.
- Voice and data convergence. The voice and data convergence capabilities of voice over IP (VoIP) mean that your Infinity phone system can share the same cabling and infrastructure as your computers. This can save thousands of dollars in cabling and management costs. When installing into a new building, the cost saving are even greater as there is no need for specialised telephone cabling.
- No "per user" licensing fees. Many IP phone systems charge a license fee for every user you connect to the phone system. Voxcom’s Infinity IP phone system allows you to connect as many users and handsets as you wish without any additional licensing fees.
- Fast return on investment (ROI). Access to voice over IP (VoIP) call rates and free calls between sites alone mean that the Infinity IP phone system will pay for itself in no time.
- Tomorrow’s technology today. Whether you plan to move to voice over IP (VoIP) today or at a later stage, the Infinity IP phone system is the perfect choice. It works with both traditional fixed line voice services or voice over IP (VoIP). This gives you the flexibility to migrate to voice over IP (VoIP) at your convenience without wasting money on old technology. Investing in tomorrow’s technology today is the smart choice.
The Voxcom Infinity IP Phone system is designed for ease of use, is packed with features and will deliver huge cost savings.
Our outrageous, rock solid guarantee with no hassles and no fine print  Contact us today and if we can’t prove to you that we can offer you a better service at a lower price, we’ll write you a cheque for $500 just for wasting your time. You have absolutely nothing to lose and a whole lot to gain.
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Industry Insider Secret 9
Many existing telephone system vendors are advertising their phone systems as being “VoIP ready” or “VoIP capable”. The truth of the matter is that these systems are nothing more than older models with voice over IP (VoIP) capability tacked on as an afterthought and usually at extra cost. The VoIP functionality in these systems is extremely limited and the vendor usually has little voice over IP (VoIP) implementation experience. The Voxcom Infinity IP phone system was built from the ground up as Voice over IP (VoIP) system. Voxcom lives and breathes Voice over IP (VoIP) and it is our flagship product. This extensive experience in implementing business grade VoIP, together with our purpose built VoIP network mean that you can use Voxcom with confidence, knowing that we can deliver on our promises to you.
Industry Insider Secret 10
Most existing telephone systems are designed to lock you into the vendor supplying the phone system for life. If you need a new handset, voicemail add-on or replacement part, they always need to be sourced from the vendor, often at exorbitant prices. Even maintenance of the system can only be done by the telephone system vendor or someone approved by the vendor. To further add costs, vendors will artificially obsolete older phone systems to force upgrades to their latest model. This leads to customers needing to throw out perfectly functioning phone systems simply because they can no longer get parts or support from their telephone system vendor. By contrast, Voxcom’s Infinity IP phone system is built with open technology standards and commodity IT hardware. This means customers are not locked into Voxcom for parts, support or handsets as these can be readily sourced from any number of competing vendors. The Infinity IP phone system is fully software upgradeable, which means that future enhancements or upgrades will not require expensive hardware add-ons or replacements. Because the system is both software upgradeable and built with commodity hardware, you will never have to worry about the it becoming obsolete.
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