1300 869 266

 
Our outrageous, rock solid guarantee with no hassles and no fine print
Contact us today and if we can’t prove to you that we can offer you a better service at a lower price, we’ll write you a cheque for $500 just for wasting your time. You have absolutely nothing to lose and a whole lot to gain.

Give your business a national presence with a 1300 or 1800 number

A 1800 or 1300 number gives your business a national presence. It frees your interstate customers from having to dial long distance prefixes and makes you easier to contact via a single national number. Calls to your 1800 or 1300 number can be intelligently routed to any one of your offices or even a mobile phone.

Accurately tracking costs

Voxcom’s in-house billing system was built exclusively with business customers in mind. It is highly flexible and allows you to itemise calls by individual extension or by department. This greatly simplifies and speeds up cost accounting and gives you full visibility of your telecommunications spend.
Proven reliability combined with lowest call rates available


Voxcom offers traditional fixed line voice services to customers who need proven reliability combined with the lowest call rates in the industry. The service is ideal for customers who:

  • Do not require the features of voice over IP (VoIP)
  • Are not in a voice over IP (VoIP) coverage zone
  • May not yet be ready to move to voice over IP
  • Require fewer than four business voice lines
  • Require a fixed line service to work in conjunction with their VoIP service

Voxcom offers fixed line services in either analogue (PSTN) or digital (ISDN) configurations. Don’t worry if either of these terms don’t mean anything to you, a Voxcom telecommunications consultant can help you choose the appropriate service for your business. This will often depend on the type of telephone system you have in your office as well as the features you require.

Analogue (PSTN) lines are most appropriate for very small businesses or for analogue devices such as fax machines, EFTPOS machines, alarm security monitoring services and ADSL lines.

Digital fixed line services (ISDN) offer better call clarity and ability to have features like direct indials and extension level billing. Direct indials allow you to assign a “direct” phone number for every person in your business. This allows your business to reduce the load on your reception desk and have calls handled directly by the called party. Extension level billing is a feature which itemises all outbound telephone calls by department or even individual extension. This allows you to keep track of your telecommunications costs and assists you with accurate cost accounting.


Inbound 1800 and 1300 numbers for better customer visibility

In addition to standard fixed line services, Voxcom offers national 1800 and 1300 numbers. National 1300 and 1800 numbers make it easier for your customers to contact you. 1800 numbers allow your customers to contact you Australia-wide free of charge. 1300 numbers allow your customers to contact you from anywhere in Australia, for the cost of a local call. Both 1800 and 1300 numbers give your business a national presence and allow callers to dial a single number to contact you, without using area codes or having to know which branch office they are calling. Calls to your 1300 or 1800 number can be routed intelligently based on time of day, caller location or other criteria. Another added benefit of 1800 and 1300 numbers is that they are fully portable. This means that you will never have to change your phone number, even if your business relocates across the road or to another state. A 1800 or 1300 number is the ideal complement to either a voice over IP (VoIP) service or standard fixed line service.


Bundling for even greater cost savings

Voxcom offer customers of fixed line services to bundle managed Internet or VPN data services for even greater cost savings. By combining multiple services you get the benefit of dealing with a single telco as well cost savings of up to 80% compared to buying services separately.


Our outrageous, rock solid guarantee with no hassles and no fine print

Contact us today and if we can’t prove to you that we can offer you a better service at a lower price, we’ll write you a cheque for $500 just for wasting your time. You have absolutely nothing to lose and a whole lot to gain.
 

Industry Insider Secret 5

Most Australian telecommunications providers outsource their billing activity to third party billing bureaus. This can often result in billing errors and inaccuracies which cost the customer significant sums over time. In addition, the cost of the outsourced billing service is passed onto the customer by way of higher call rates. By contrast Voxcom has invested significant resources into building and operating an in-house billing system. This not only improves accuracy and reduces service costs but has the added benefit giving customers a flexible and customisable billing format.

Industry Insider Secret 6

Some telecommunications providers can only offer fixed line voice services over Telstra infrastructure. This greatly reduces the price competitiveness of their offerings and reduces service levels; particularly in regard to fault resolution. Within Voxcom coverage zones, we offer fixed line services using our own infrastructure. Outside of Voxcom coverage zones, we are able to offer fixed line services using the networks of other tier 1 carriers. As a last resort if neither Voxcom nor any of our tier 1 infrastructure partners has coverage, we can then leverage the Telstra network to provide fixed line voice services. Our wholesale relationships and interconnects with other tier 1 carriers give us the best of both worlds; maximum network coverage while being able to offer the lowest cost service available within a given coverage zone. It also enables us to provide a much higher level of service than if we were reliant solely on the Telstra network.