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 The convergence of voice and data services into a single unified framework is creating some amazing new possibilities for businesses to streamline their operations. Voxcom’s convergent services are delivered over the firm foundation of our voice over IP (VoIP) or fixed line voice services. Convergent services help you work smarter. They enable new communications technology to be integrated into your everyday business processes, which makes your business more efficient and profitable in the process.
Business Grade Broadband Internet Access Fast, reliable and “always on” broadband Internet access has become an essential tool in today’s business environment. Voxcom delivers business grade broadband Internet access. Voxcom’s broadband Internet service differs significantly in both quality and reliably when compared to the standard residential grade Internet services offered by most service providers. Voxcom delivers business grade broadband Internet via a dedicated copper wire (also known as an unbundled local loop or ULL). This greatly improves the reliability of the service, translating to less downtime and higher productivity for you.
Managed Virtual Private Network (VPN) Connecting multiple branch offices via a dedicated network can be expensive and complex. The IT consulting and implementation costs alone cause many businesses to shy away from connecting their branch offices in this way. Voxcom’s managed VPN service offers a practical alternative that is low cost, easy to implement and fully managed. This reduce IT complexity as well as the consulting and management costs. The service uses the highest grade of encryption to ensure that all your inter-branch communications remain confidential.
SMS Messaging SMS is an ideal way to communicate a short message to one or more recipients. Voxcom offers the ability for customers to send SMS messages directly from their computer desktop, removing the inconvenience of having to fumble with a mobile phone keypad. In addition SMS broadcasts can be sent to a large number of recipients. Examples of use include communicating a message to a field sales force or advertising a special offer to your customer-base. Using Voxcom’s SMS service is an ideal way to reduce costs and increase communications efficiency.
eFax The venerable fax machine has been a part of business for many years. It has been an easy and low cost way of transmitting documents over long distances at near instant speeds. Voxcom has brought this medium of communication into the digital age with it’s eFax service. eFax allows you to receive inbound faxes directly into your email inbox. Faxes are attached as PDF documents which can then be easily forwarded, filed, printed or deleted as appropriate. This eliminates the need for messy paper and physically walking over to the fax machine each time a new fax arrives. In addition outbound faxes can be sent directly from your computer desktop, again eliminating the need to print out a document and walk over to the fax machine to fax it. Voxcom’s eFax service allows you to use your time more efficiently, while keeping your faxes in digital form for easy tracking and filing.
Teleconferencing Voxcom’s teleconferencing service allows from two to two hundred callers to participate in an audio teleconference. This frees you from the cumbersome and limited 3-way conferencing built into handsets and PBX systems. Teleconferencing helps put an end to “phone tag” and eliminates wasted time associated with travel and parking. Meeting in a virtual audio conference room is easy, instant and secure. Audio conference rooms are secured with a PIN allowing entry only to authorised participants. Audio conference rooms are available on demand and do not need to be pre-booked. Sound quality and clarity are guaranteed, making for excellent overall experience. Combined, these features facilitate teamwork and collaboration while saving you the time and hassle associated with physical meetings. Local dial-in numbers are available in all Australian capital cities and major regional locations - further saving you from long distance call costs. Using Voxcom’s teleconferencing, your next meeting can be conducted from your home, car or office.
Hosted voice applications Hosted voice applications provide added functionality to your existing phone system without the cost of additional hardware or software at your office. The applications all run from within Voxcom’s voice network. Voxcom offers a variety of hosted voice applications. Some of the most popular are: - Voicemail-to-Email. With voicemail-to-email, when a caller leaves you a voicemail message, it is automatically sent to your email inbox as a .WAV file attachment. This helps unify all of your communications and allows your office voicemail to be received and listened to either at your computer or smartphone (such as a BlackBerry or iPhone).
- Call queuing. Voxcom’s call queuing service allows you to queue inbound calls. This alleviates the need for multiple receptionists and allows for the orderly handling of calls at busy service or reception desks. Callers in the queue can be played music-on-hold or a custom message. Optionally the service can advise callers an estimated hold time and their position in the queue. Voxcom’s call queuing service increases the professionalism of your business while not missing calls from customers that would have otherwise gone to voicemail or hung up in frustration after being unanswered for an extended period of time.
- Interactive voice response (IVR). Interactive voice response helps direct callers to the best answer point within your organisation. It presents inbound callers with a menu, for example to, "press 1 for sales, 2 for support" and so on. This improves customer service by always directing callers to the best answer point and reduces the number of times a caller needs to be transferred.
All hosted voice applications are fully managed by Voxcom, which further reduces maintenance costs and complexity. Our outrageous, rock solid guarantee with no hassles and no fine print  Contact us today and if we can’t prove to you that we can offer you a better service at a lower price, we’ll write you a cheque for $500 just for wasting your time. You have absolutely nothing to lose and a whole lot to gain.
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