|
 Voxcom was founded with the mission to fill some specific customer needs which were glaringly missing in the Australian telecommunications environment. Specifically the mission is to provide:
- A business only service. Focus exclusively on the telecommunications needs of businesses without the distraction of residential customers.
- True business grade VoIP. Provide a true business grade voice over IP (VoIP) service including a hosted PBX and IP trunking service offering.
- Simplicity. Provide simple, open and honest pricing plans that do not have hidden charges or “tricky” fine print.
- Best value. Provide the best value telecommunications service in Australia.
- Carrier neutrality. Aggregate services from multiple other carriers to bring the best possible coverage and lowest possible price to business customers.
- A solutions approach. Take the time and effort to provide customers with a solution that addresses their specific need rather than just “making a sale” and taking a commodity approach telecommunications.
- Fanatical customer service. Provide an amazingly high level of service, always going the extra mile to understand and fulfil the customer need.
In order to fulfil this mission, Voxcom has built a next generation network capable of carrying voice, data and convergent services with guaranteed quality of service. Owning and operating our own network gives us control of our destiny and ensures that we have full control of the customer experience.
|
